User Agreement
This applies to the finalized contract concluded by the Game Operator to provide the Internet to the server designated by the Operator for the Game Service (hereinafter referred to as the Game Service) concluded by the Game Operator by providing the Consumer with a computer, smart device or other electronic vehicle. However, it does not include video game consoles, simple area links or other game services that do not require a network connection to a game server as defined in the Regulations governing the video game industry.
1. Matters that should be recorded
1. The parties and their basic information
(1) Consumers (please fill in according to the membership registration process).
(2) Business operators:
Name of the operator: Haoyou Hong Kong Limited
OFFICE: ROOMS 1001-03, 10/F.,WING ON KOWLOON CENTRE, 345 NATHAN ROAD HK
Email: howlyo888@outlook.com
2. The content of the contract
The following shall be deemed to be part of this Agreement and shall have the same effect as the terms of this Agreement:
(1) Advertisements or promotional contents of the game service of the enterprise operator.
(2) The rate table and game management rules of the billing-based game.
In case of any doubt about the terms of this contract, it shall be interpreted in favor of the consumer.
3. Provisions on the right to terminate the contract
The Consumer may terminate this Agreement by notifying the Business Operator in writing within seven days after the start of the game, without the need to give reasons or bear any costs.
4. Billing standards, changes and relevant provisions of their notices
The fees for this game service are calculated in the following ways:
Free of charge.
Time system (the unit and currency should be specified, and the maximum value unit shall not exceed two hours).
Other fee systems (to be specified).
If there are points, goods or other services (e.g., virtual currency or treasures, advanced props, etc.) that consumers need to purchase at an additional cost within this game service (e.g., game store, online store, etc.), the enterprise operator shall announce the payment method and product information on the homepage of the official website, the game login page or the purchase page.
When the rate is adjusted, the enterprise operator shall make an announcement on the homepage of the official website, the game login page or the purchase page 30 days before the scheduled effective date of the adjustment; If the consumer has logged in to the contact information when registering the account, the user will be notified according to the contact information registered by the user.
If there is any adjustment to the rate, it shall be charged according to the new rate from the effective date of the adjustment; If the new rate is higher than the old rate, the paid purchase points or game fees that the consumer has registered on the official website before the effective date of the new rate shall still be charged at the same rate.
5. Information to be included in this game service
The business operator shall indicate the following items on the homepage of the official website, the game login page or purchase page, and the package of the game kit:
(1) Indicate the game rating level and the age group that is prohibited or suitable for use in accordance with the provisions of the Game Software Classification Management Measures.
(2) The minimum hardware and software requirements for the Game Service.
(4) Provide paid purchase of the opportunity to win the product or activity, its activity content, awards and winning information, and should record "this is the opportunity to win the product, consumers purchase or participate in the activity does not mean that they can get specific goods" and other reminders.
6. Use of account and password
The account and password obtained by the consumer after completing the registration process are for the use of the consumer only.
The password in the preceding paragraph may be changed in accordance with the modification mechanism provided by the business operator. Enterprise operators (including customer service personnel and game administrators) must not take the initiative to ask consumers for their passwords. The business operator shall retain the consumer's account number and the electromagnetic record attached to the account number within 30 days (not less than 30 days) after the termination of the contract.
If the contract is terminated for reasons not attributable to the consumer, the consumer shall have the right to continue to use the account and the electromagnetic records attached to the account after renewing the account within the period specified in the preceding paragraph.
At the expiration of the period set forth in paragraph 2, if the consumer has not renewed the account, the enterprise operator may delete the account and all information attached to the account, unless otherwise provided by laws and regulations.
7. Notification and handling of illegal use of account and password
If one of the parties discovers that the account or password has been illegally used, it shall immediately notify the other party and the enterprise operator shall conduct verification, and after the enterprise operator confirms the aforesaid circumstances, it may suspend the right to use the account or password of the group, change the account or password to the consumer, immediately restrict the third party's right to use the game service, and disclose the relevant handling methods in the game management rules.
The enterprise operator shall, from the moment when the right to use the game is temporarily restricted, immediately notify the third party in the preceding paragraph by means of an announcement on the official website, text message, email, push broadcast, or other methods agreed by both parties. If the third party fails to provide an explanation within 7 days from the time of receipt of the notice, the enterprise operator shall directly reply to the consumer with the electromagnetic records that have been improperly transferred, and if it fails to reply, it may adopt other equivalent compensation methods agreed by both parties, and lift the restrictions on the third party after replying. However, if the enterprise operator provides free security devices (e.g., anti-theft cards, phone locks, etc.) and the consumer does not use it or has other reasons attributable to the consumer, the enterprise operator shall not be liable for reply or compensation.
If the third party in Paragraph 1 disagrees with the handling of the business operator in the preceding paragraph, the consumer may handle it through judicial channels in accordance with the procedures for reporting the case.
When an enterprise operator restricts the right of use of a consumer or a third party in accordance with the provisions of Paragraph 1, the enterprise operator shall not collect fees from the consumer or a third party during the period of restriction of use.
Consumers shall bear all legal liabilities if the rights of business operators or third parties are damaged due to false declarations.
8. The retention period, inquiry method and fee of the game history
The business operator shall keep the consumer's personal game history record for a period of 30 days (not less than 30 days) for the consumer's inquiry.
Consumers can apply for access to the consumer's personal game history in writing, online, or in person at the service center of the business operator, and must provide personal information consistent with the identity document for verification, and the inquiry fee is as follows, which shall be borne by the consumer:
*√Free
*NT$200 (not more than NT$200).
*Other billing methods (the billing methods will be announced separately on the homepage of the official website, the game login page or the purchase page, and the fee shall not exceed NT$200).
Upon receipt of a consumer's application for inquiry, the business operator shall provide the consumer's personal gaming history listed in Item 1 and provide the information in a storage medium, in writing, or by e-mail within seven days.
9. Personal Data
The protection of personal data shall be handled in accordance with the relevant laws and regulations.
10. Electromagnetic records
All electromagnetic records of this game belong to the business operator, and the business operator shall maintain the integrity of the relevant electromagnetic records of consumers.
Consumers have the right to use and control the electromagnetic records described in the preceding paragraph. However, it does not include the transfer and income outside the scope of this game service.
11. Connection quality
If an enterprise operator plans to suspend all or part of the Game Service in advance for the purpose of maintaining the system, software and hardware equipment related to the Game Service, it shall make an announcement on the homepage of the official website, the game login page or the purchase page seven days in advance. However, this restriction does not apply to those that are temporary, urgent, or not attributable to the business operator.
In the event that consumers are unable to connect to the Game Service due to reasons attributable to the business operator, the business operator shall immediately correct or repair it. If the consumer is deducted from the game fee or in-game product during the period of inability to use the product, the enterprise operator shall return the game fee or product, and shall provide other reasonable compensation if it is unable to do so.
12. Responsibilities of business operators and consumers
The Business Operator shall be responsible for maintaining its own computer system in accordance with the provisions of this Agreement in connection with the provision of the Service, which is reasonably expected to be safe and secure at the time of technology or professionalism.
In the event of damage to the computer system or electromagnetic records, or abnormal operation of the computer system, the enterprise operator shall take reasonable measures to recover as soon as possible.
If an enterprise operator violates the provisions of the preceding two paragraphs or causes damage to consumers due to a bug in a game program, it shall be liable for damages according to the circumstances of the damage suffered by the consumer. However, if the enterprise operator can prove that he is not at fault, his liability for compensation may be reduced.
When the situation referred to in item 2 occurs in the computer system of an enterprise operator, the enterprise operator shall not collect fees from consumers until the repair is completed and it is operating normally.
In the event of a dispute between a consumer and a third party arising from the sharing of an account or entrusting another person to pay for the purchase of points, the enterprise operator may not assist in handling it.
XIII. Game Management Rules
In order to regulate the way the game is played, the enterprise operator shall formulate reasonable and fair game management rules, and consumers shall abide by the game management rules announced by the enterprise operator.
Changes to the game management rules shall be made in accordance with the procedure set forth in point 17.
In any of the following circumstances, the provisions of the game management rules shall be invalid:
(1) Violation of the provisions of this Agreement.
(2) Depriving or restricting the contractual rights of consumers. However, this restriction does not apply to the business operator who handles the matter in accordance with the provisions of Article 15.
14. Handling of violations of game management rules
Except as otherwise provided in this Contract, if there are facts sufficient to prove that the Consumer has violated the game management rules in this Game Service, the enterprise operator shall make an announcement on the homepage of the official website, the game login page or the purchase page, and notify the Consumer according to the contact information registered by the Consumer.
If a consumer violates the game management rules for the first time, the enterprise operator shall notify the consumer to make improvements within a certain period of time. If the enterprise operator notifies the enterprise operator to make improvements, the enterprise operator may restrict the consumer's right to use the game according to the severity of the circumstances in accordance with the game management rules. If a consumer violates the game management rules again for the same reason, the enterprise operator may immediately restrict the consumer's right to play the game in accordance with the game management rules.
Enterprise operators restrict consumers' right to play games in accordance with the game management rules, and the right to play games shall not exceed seven days each time (and the longest shall not exceed seven days).
15. Right to appeal
If the consumer is not satisfied with the quality of the connection, game management, fee billing, and other related services provided by the business operator, or is not satisfied with the business operator's handling in accordance with the game management rules, he or she may submit a complaint to the business operator's service center or by email or in writing within seven days from the day after receiving the notice, and the enterprise operator shall reply to the result of the handling within 14 days (not more than 15 days at the longest) after receiving the complaint.
Business operators should specify relevant contact information such as email and 24-hour complaint channels on the official website or game management rules.
Complaints from consumers that a third party uses plug-ins or otherwise affects the fairness of the game shall be handled in accordance with the provisions of Paragraph 1.
16. Modification of the Contract
When the business operator amends this contract, it shall make an announcement on the homepage of the official website, the game login page or the purchase page, and notify the consumer according to the contact information registered by the consumer.
If the business operator fails to make an announcement or notice in accordance with the preceding paragraph, the modification of the contract shall be invalid.
Within 15 days after the arrival of the first notice:
(1) If the consumer does not object, the enterprise operator will continue to provide the game service in accordance with the content of the contract change.
(2) If the consumer is an expression of objection, it shall be handled in accordance with the consumer's termination of the contract.
17. Termination of the Contract
The consumer may terminate this contract at any time by notifying the business operator.
The enterprise operator may agree with the consumer that if the consumer does not log in to use the game service for more than one year (not less than one year), the enterprise operator may notify the consumer to log in within a certain period of time (not less than 15 days), and if the consumer has not logged in to use the game by the time limit, the enterprise operator may terminate this contract.
If the consumer has any of the following major circumstances, the business operator may terminate this contract immediately after notifying the consumer according to the consumer's registered contact information:
(1) Using any system or tool to maliciously attack or damage the computer system of an enterprise operator.
(2) Taking advantage of plug-ins, virus programs, game program vulnerabilities or other methods that violate the normal setting of the game or are fair and reasonable
to play the game.
(3) Paying for points or in-game merchandise by impersonation, fraud, or other false means.
(4) Those who have violated the game management rules for the same reason for a certain number of times (not less than three times), and have not improved after being notified in accordance with Paragraph 2 of Article 15.
(5) Engaging in any illegal act after being found by a judicial authority.
18. Cessation of Operations
If the contract is terminated due to the termination of the operation of the game service by the enterprise operator, it shall be announced on the homepage of the official website, the game login page or the purchase page __ days before the termination (not less than 30 days); If the consumer has logged in to the contact information when registering the account, the user will be notified according to the contact information registered by the user.
19. Court of Jurisdiction
Consumers and business operators may agree to determine the court of first instance.
The provisions of the preceding paragraph shall not exclude the application of Article 47 of the Consumer Protection Law, Article 28, Paragraph 2 and Article 436-9 of the Civil Procedure Law.
2. Matters that must not be recorded
1. The period for reviewing the abandoned contract shall not be stipulated.
2. It shall not be agreed that the enterprise operator may be authorized to perform the contract for the purpose of fulfilling the contract with respect to the personal information provided by the consumer
3. No agreement shall be made to exclude the consumer's arbitrary rescission or termination of the contract
4. The enterprise operator shall not agree that it may reduce or exempt its liabilities in accordance with the Consumer Protection Law and arbitrarily dissolve or terminate the contract without cause without liability for compensation.
5. It shall not be agreed that the advertisement of the enterprise operator shall not constitute the content of the contract, nor shall it be stipulated that the advertisement shall be for reference only.
6. It shall not be agreed that in the event of a dispute, the game history and related electronic materials kept by the enterprise operator shall be the standard for identification.
7. It shall not be agreed that all acts of using the consumer's account number and password to access the computer system managed by the enterprise operator shall be regarded as the consumer's behavior.
8. It shall not be agreed that the content of the contract may be unilaterally changed.
9. Except as otherwise provided by law, it shall not be agreed that the attorney's fees incurred by the enterprise operator shall be compensated for any dispute arising from the services provided under this contract.
10. The expiration date of paid points shall not be stated.
11. It shall not be recorded that the enterprise operator has the right of final interpretation of the content of the contract.